Shipping Policy
At ThePetCareLab, we’re committed to delivering high-quality pet products directly to your door with care, speed, and transparency. Please review our shipping policy below for full details on how we handle deliveries.
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will update you by email.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions — keep an eye out!
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number.
Tracking information may take 2–5 days to update depending on the carrier.
Delayed or Lost Packages
While rare, shipping delays may occur due to customs, weather conditions, or carrier issues.
If your package is significantly delayed or appears lost, contact us at:
📩 esno84@gmail.com
We’ll work with the shipping carrier to resolve the issue promptly.
Incorrect Address Disclaimer
Customers are responsible for providing the correct shipping address at checkout.
If your order has not yet shipped, we can update the address — please contact us immediately.
Customs, Duties & Taxes
ThePetCareLab is not responsible for customs fees or import taxes charged by your country.
Any additional charges during or after shipping must be paid by the customer.
Questions?
If you have any questions about our shipping process, feel free to reach out anytime:
